Chesneys Heat Clean Burn – Outdoor Woodburning Stove
Pre-Order today for delivery end of July 2021. We’ll be in touch to arrange delivery as soon as stock arrives.
INCLUDES: COVER, FLUE, WHEELS, GLOVES AND ASH SCOOP
PALLET DELIVERY ONLY AT THE MOMENT – READ MORE HERE
Stock available end of July 2021.
We will be in touch soon after your order to book your preferred delivery date.
Chesneys Clean Burn
Clean Burn is an eco-friendly outdoor wood burning stove. Using the same advanced technology as our collection of indoor wood burning stoves, this outdoor heater emits a substantial amount of glowing heat, producing next to no smoke and runs on very little fuel.
Additionally the product comes with the following:
– Pair of stove gloves
– Scoop for removing ash
Clean Burn is at the forefront of innovation for outdoor heating and will significantly increase the amount of time you spend in the fresh air, extending the enjoyment of your garden, terrace or balcony throughout the year. For those who already own a barbecue and love spending time outside but feel their plans are often dictated by the weather, this is the solution.
592mm (W), 995mm (H), 433mm (D)
CHESNEYS HEAT - STANDARD DELIVERY SERVICE EXPLAINED
This is a kerbside delivery service only. The Heat Unit will be delivered to your property on a Pallet by Palletline, our pallet delivery partner.
Assembly of the Chesneys Heat unit will be your responsibility as will disposal of all packaging materials.
Terrain must be suitable for pallet delivery, that is pallets cannot be delivered on steep slopes, they cannot be wheeled across loose or uneven terrain such as grass or gravel. For more information on this service please read our Delivery Information page here
We strongly recommend the White Glove delivery service described below.
CHESNEYS HEAT - WHITE GLOVE DELIVERY SERVICE EXPLAINED
When you buy a Chesneys Heat unit you are buying something exceptional. We can deliver these on a pallet by a pallet network however this is just a kerbside delivery service.
You are purchasing a premium product that we believe should be delivered and assembled with care.
In summary, the "white glove" delivery service consists of:
- Initial contact with you by telephone to discuss the site where the appliance will be situated and book a suitable delivery date.
- You will be provided with a contact name should you need to speak to anyone about your delivery.
- You will be called 1 hour ahead of delivery (subject to signal in some areas!)
- Your new Chesney HEAT appliance will be unpacked and placed in the garden (subject to the access been as described at initial contact).
- It will be fully assembled.
- The serial number will be provided to you for future reference should you ever need it.
- All the packaging will be removed.
WHITE GLOVE DELIVERY - DETAILED INFORMATION - PLEASE READ IT'S PART OF OUR T&C's
What happens next after I place my order?
All orders are processed by our fulfilment partners. You will receive a courtesy call from the fulfilment team, usually within 24-48 hours, who will conduct a brief access questionnaire and confirm the delivery address. Initial contact may take slightly longer if your order over the weekend. At this point the delivery is considered ‘active’. You will be provided with a personal point of contact with whom you can liaise with regards your delivery. The delivery will then be scheduled with their logistics department and you will receive a call back to advise the delivery date which will usually be within the next 7-10 days. On the day of delivery you will receive a call approximately 1 hour before your delivery. Please note that a specific date and time of delivery is not part of our standard service and if you are not able to accept the delivery date provided by Swiftcare, your next available delivery date could be 1 to 3 weeks later.
If you ask Swiftcare for a specific date or time for delivery, please be advised that there will be an additional delivery charge that we will need to collect from you before your delivery can be confirmed.
Are there ever any additional delivery charges?
On rare occasions it is sometimes necessary to charge additional fees for specialist delivery. Some rural locations, or properties in hard to reach areas, where our standard delivery vehicle cannot pass, it may be necessary to arrange a dedicated small vehicle to conduct the delivery. If these charges are applicable you will receive a call beforehand to discuss. Typical additional specialist delivery charges are approximately £180. This is in addition to the included delivery charge, in some cases a site survey maybe required this is charged at £96.
Do you need to conduct a physical site survey?
Physical site surveys are very rare and are not usually necessary. Our professional fulfilment partners are experts in delivering these products and the experienced office team will conduct a site access assessment when they call you after receiving your order. Should a physical site survey be required a charge of £96 is applicable and may result in extra charges to deliver the unit safely and in accordance with health and safety laws.
Are offshore UK deliveries possible?
UK offshore territories such as the Channel Islands, Isle of Mann, Isle of Wight and Scottish Islands can be serviced by special arrangement. Please contact us before ordering for further details.
What are the delivery lead times? Subject to Stock availability
Typical lead times for delivery are shown below: