Woodwarm Phoenix Firegem Eco Tall Stove - 5kW

• Nominal Output - 5kW
• Efficiency – 77.60% (Wood), 81.10% (Ancit)
• Energy Rating – A
• External Flue Outlet Size – 127 mm
• Top Flue Centre – 111 mm
• Rear Flue Height Centre – 680 mm
• Overall Height – 835 mm
• Overall Width – 552 mm
• Overall Depth – 317 mm
• Maximum Log Length – 400 mm
• Weight – 116 kg (Tall logstore model)
• Suitable for a 12 mm superimposed hearth
• Distance to Combustibles (Single Wall Flue):
  Distance to Combustibles (Top) 400 mm
  Distance to Combustibles (Side) 550 mm
  Distance to Combustibles (Rear) 750 mm
• Distance to Combustibles (Twin Wall Flue):
  Distance to Combustibles (Top) 400 mm
  Distance to Combustibles (Side) 500 mm
  Distance to Combustibles (Rear) 700 mm
• With 50 mm twin skin wall heatshield + twin wall flue:
  Minimum distance from combustibles can be reduced to 150 mm
• Clearance to non-combustible surfaces should not be less than 152 mm (side/rear) and 300 mm (above)

• Operators Manual - Woodwarm Phoenix Firegem Eco Tall Stove 5kw
• Product Fiche - Woodwarm Phoenix Firegem Eco Tall Stove 5kw
• Declaration of Performance - Woodwarm Phoenix Firegem Eco Tall Stove 5kw
• Dimensions - Woodwarm Phoenix Firegem Eco Tall Stove 5kw
• Energy Label - Woodwarm Phoenix Firegem Eco Tall Stove 5kw

Delivery Vehicles & Access:

• Nationwide deliveries are made using 18-tonne lorries via Palletline and local deliveries in the Stirling area are usually made by a 12-tonne delivery vehicle with our own driver.
• Smaller vehicles may be available on request, but this cannot be guaranteed. If you need a smaller vehicle, please notify our team each time you order.
• Full Pallets of Briquettes will always be delivered on the larger 18 tonne vehicles - they cannot be delivered on small 7.5 tonne vehicles due to the weight limits restriction on the tail lifts.

Delivery & Unloading Process:

• Deliveries are kerbside only, but where possible, the driver may move the pallet closer to your property if terrain allows.
• The lorry is equipped with a tail lift and the driver will use a pallet truck to unload your goods.
• Important: Pallet trucks can only be used on firm, level ground such as concrete, tarmac, or monoblock. They cannot be used on slopes, loose gravel, grass, or mud, so an alternative drop-off location would be required.

Space & Access Requirements:

• The delivery lorry is approximately the size of a fire engine. If you have restricted access, please inform us before ordering.
• Pallets are about 1.2 m wide, so ensure gates or entryways are wide enough to accommodate them.
• Drivers are not insured to unpack or carry goods into your house.

Empty Crate & Pallet Collection Policy:

• Disposal of crates and pallets is the customer’s responsibility.
• Delivery drivers are unable to collect empty crates or pallets after delivery. This is due to carrier restrictions – empty crates can be classed as waste, requiring a waste carrier’s licence, and vehicles often do not have space to take them back.
• Many customers cut the crates up for kindling (they’re kiln-dried, so ideal for this), or offer them for free on local selling pages, where they’re often collected quickly.

Delivery Dates & Timings:

• You can select a preferred delivery date at checkout. We aim to deliver on this date, but if we can’t, we will contact you to arrange another suitable time.
• We can't guarantee a specific delivery date for the following postcodes:
  
  HS, IV4-5, IV13-14, IV21-24, IV26-28, IV40-49, IV51-56, IV63, KA27-28, KW11, KW13-17, PA20-38, PA41-49, PA60-78, PA80, PH26, PH32-44, PH49-50, PO30-41, TR21-25, ZE.
  
  If your order is time-sensitive, please contact us before purchasing.
• Pallet deliveries are made between 8 am and 6 pm.
• We or our carrier may provide an Estimated Time of Arrival (ETA) on the day of delivery. This is provided in good faith however delays can happen due to unforeseen circumstances.
• ETAs can only be provided on the day of delivery and not in advance

Shipping Restrictions:

• We do not ship to Northern Ireland or the Republic of Ireland.

Need an Update?

• If you need to check on your delivery, call us on 01786 357057, and we’ll be happy to help.
  

This information forms part of our Terms & Conditions, which can be found here.